Troubleshooting AWS Elastic Beanstalk Errors

When errors occur in your Elastic Beanstalk environment, the root cause may not always be obvious. In the browser, you may get a 502 Bad Gateway error or an error like:

An unhandled lowlevel error occured. The application logs may have details.

Not very helpful. In order to troubleshoot and diagnose the problem, you may have to resort to inspecting the Elastic Beanstalk log files. There are a couple of ways to do so. First, you can use the Elastic Beanstalk Management Console to download a zip archive of the logs. You can request the full logs or just the last 100 lines.

EB Logs

This process is a bit cumbersome, in my opinion. I prefer to use the eb command line tool to view the logs in my shell. If you don’t have the EB CLI tool, you can find instructions on how to install it here.

All you need to do to view your logs is run the eb logs command. If you have more than one environment, you can specify it as an option. For example, to view the logs in my development environment, I simply run:

$ eb logs development

After a few moments, it will output the logs to the terminal and I can easily page through them. By default, it will return the last 100 lines of logs but you can request them all with (no surprise) the --all option. Usually, I find that the first 100 lines will let me track down the problem, whatever it might be.

Note that you must run the eb logs command from an already initialized Elastic Beanstalk project directory. If you are not yet using EB or are just getting started, you can download my guide on migrating a Rails application to Elastic Beanstalk by signing up for my mailing list.


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